Frequently asked questions

 

I am having trouble placing an order on the website / I am ordering for a company or body that can't pay by credit card

If you are unable to purchase on the website then please request a proforma invoice from our sales@robot-electronics.co.uk email address. Remember to include the items you require and billing/shipment addresses.

Where is my invoice?

An invoice is included with the order when it is shipped, if the billing address is different to the shipping address it will be posted seperately.

How long do the delivery options take and cost?

Delivery charges are stated in the table below, delivery times are an estimate only and are affected by postal services and customs.

 Region  Service  Cost  Aim to deliver
 UK  Post up to 900g  £5.95  1 to 2 working days
   Post special delivery (weekday) up to 1.75kg  £12.95  Next working day before 1pm
   Fedex up to 25kg  £9.95  Next working day
 Europe  Post up to 30g  £9.00  3 to 5 working days
   Post up to 150g  £9.75  3 to 5 working days
   Post up to 400g  £11.25  3 to 5 working days
   Post up to 800g  £13.75  3 to 5 working days
   Post up to 1.25kg  £16.75  3 to 5 working days
   Post up to 1.75kg  £18.75  3 to 5 working days
   UPS  Discounted rates from UPS  1 to 2 working days
 World  Post up to 30g  £10.00  5 to 7 working days
   Post up to 150g  £11.00  5 to 7 working days
   Post up to 400g  £14.25  5 to 7 working days
   Post up to 800g  £20.00  5 to 7 working days
   Post up to 1.25kg  £24.25  5 to 7 working days
   Post up to 1.75kg  £27.50  5 to 7 working days
   UPS  Discounted rates from UPS  2 to 3  working days