Frequently asked questions
I am having trouble placing an order on the website / I am ordering for a company or body that can't pay by credit card
If you are unable to purchase on the website then please request a proforma invoice from our firstname.lastname@example.org email address. Remember to include the items you require and billing/shipment addresses.
Where is my invoice?
An invoice is included with the order when it is shipped, if the billing address is different to the shipping address it will be posted seperately.
How long do the delivery options take and cost?
Delivery charges are stated in the table below, delivery times are an estimate only and are affected by postal services and customs.
|Region||Service||Cost||Aim to deliver|
|UK||Post up to 900g||£5.95||1 to 2 working days|
|Post special delivery (weekday) up to 1.75kg||£12.95||Next working day before 1pm|
|DHL||Discounted rates from DHL||Next working day/Timed|
|Europe||Post up to 30g||£11.00||3 to 5 working days|
|Post up to 150g||£11.25||3 to 5 working days|
|Post up to 400g||£13||3 to 5 working days|
|Post up to 800g||£15||3 to 5 working days|
|Post up to 1.25kg||£16||3 to 5 working days|
|Post up to 1.75kg||£16.25||3 to 5 working days|
|DHL||Discounted rates from DHL||1 to 2 working days|
|World||Post up to 30g||£12.50||5 to 7 working days|
|Post up to 150g||£13.50||5 to 7 working days|
|Post up to 400g||£17.25||5 to 7 working days|
|Post up to 800g||£22.25||5 to 7 working days|
|Post up to 1.25kg||£25.75||5 to 7 working days|
|Post up to 1.75kg||£27.50||5 to 7 working days|
|DHL||Discounted rates from DHL||2 to 3 working days|